Three of the Best: Top Marks From Guests Result in CIE Tours Awards Recognition for O’Donoghue Ring Collection
Kerry based hotel group, the O’Donoghue Ring Collection, is delighted to have won coveted Merits for three of its venues at the CIE Tours Annual Awards of Excellence, based on exceptionally positive customer feedback.
Killarney Plaza Hotel & Spa, Killarney Towers Hotel & Leisure Centre and Killarney Avenue Hotel all received a customer satisfaction rating of 92% or higher as part of post-stay feedback received from nearly 20,000 CIE Tours customers surveyed throughout 2022.
The group dominated the Kerry Hotel Merit Winners list at the awards ceremony which rewards Ireland’s best hotels, restaurants and attractions, with its three hotels making up 50% of those in the county awarded the accolade.
Renowned for providing genuine care and warm hospitality, the results for the Collection may come as no surprise for many.
Commenting on the impressive feedback score, Gemma Ring, Managing Director of the O’Donoghue Ring Collection said: “International group tourism to Killarney supports the livelihood of many employees and businesses across the town and beyond. We have always taken great pride in hosting tours from all corners of the world, highlighting all that the destination has to offer during their stay, from local producers to attractions, activities, artisans and so much more. To receive such rewarding recognition for our efforts is humbling.”
“Three of our hotels have featured on this list since 2003, demonstrating our commitment to providing consistent quality and service for our guests. Congratulations to our extended teams who continuously strive to achieve the highest levels of customer satisfaction and our destination partners who support us in bringing the guest experience to life”, she added.
The latest recognition for the O’Donoghue Ring Collection comes hot on the heels of the family-run group being certified as a “Great Place to Work” following positive feedback from almost 500 employees.
For more information about the O’Donoghue Ring Collection visit www.odrhotels.com