The New Era of Self-service

Monday, October 02, 2023. 12:21pm

Empowering Self-Service in the Hospitality Industry with Check-In/Check-Out Kiosks

Remember the frustration of enduring long check-in queues and dealing with tedious paperwork upon arriving at a hotel after a gruelling long-haul flight?

It’s undeniable that these challenges still persist in the industry. But the innovative solution of self-check-in kiosks could be the key to overcoming this persistent issue.

Enter the era of self-service kiosks – the game-changing hospitality solution that is revolutionising the way guests experience hotels.

These sleek and intuitive self-service machines are here to streamline your guest’s stay, putting convenience and control at their fingertips.

What are check-in/ check-out kiosks?

In simple words, check-in/ check-out kiosks are self-service stations conveniently positioned within our lobbies. These streamlined devices are designed to simplify the check-in and check-out processes for your guests, catering to a range of preferences from traditional to modern.

The purpose of check-in/ check-out kiosks goes beyond just speeding up the check-in process. They’re here to revolutionise the way you interact with your guests, making their experience more seamless, convenient, and personalised.

Features & functionalities

Check-in/ check-out kiosks are equipped with an array of features and functionalities that will ‘wow’ your guests.

  • Lightning-Fast Check-In: Check-in/ check-out kiosks allow guests to breeze through the check-in process in record time. With a few taps on the screen, guests can verify their information, select their room preferences, and even make payments.
  • Room Key Creation: No more waiting in line to get a physical room key, as check-in/ check-out kiosks have the power to generate room keys instantly.
  • Language Options: Hospitality knows no boundaries, and neither do check-in/ check-out kiosks. These smart machines can cater to guests from all corners of the globe by offering language options.
  • Payment Processing: Let’s talk money. Check-in/ check-out kiosks are equipped with secure payment processing capabilities, allowing guests to settle their bills seamlessly. Whether it’s room charges or additional services, these kiosks can handle it all for you.
  • Guest Information Update: Always stay in the loop. Check-in/ check-out kiosks enable guests to update their personal information with ease. Whether it’s a change in address, contact details, or even dietary preferences, guests can ensure that you have the most up-to-date information.

Why are kiosks gaining popularity?

Check-in/ check-out kiosks are driven by a convergence of factors that have reshaped guest expectations and hotel operations. These self-service stations offer many advantages, including enriched guest experiences, streamlined processes, reduced workload, and operational efficiency.

This surge in popularity can be attributed to the interplay of two key elements.

Firstly, there’s a significant shift in guest behavior as technology becomes more ingrained in our lives. The recent pandemic has further accelerated the adoption of self-service solutions.

As highlighted in a Forbes article on pandemic-driven tech trends, guests have not only grown comfortable with technology but are also seeking contactless interactions. This means that what was once a persuasion for guests to embrace self-service has now become an expectation, a “new normal.”

Secondly, the evolution of technology plays a pivotal role. While check-in/ check-out kiosks have been around for some time, they were previously seen as optional amenities.

But in the present landscape, where staffing front offices remains a challenge, these kiosks have shifted from being a “nice to have” to an indispensable part of a hotel’s operational toolkit.

Your benefits:

  • Better guest experience and more convenience
  • Streamlining check-in and check-out processes
  • Reducing staff workload and costs
  • More operational efficiency

Enhance Your Guest Experience and Streamline Operations with GuestStay Kiosk

If you’ve reached this far, we’re guessing you’re looking for ways to revolutionize your hotel operations and provide a seamless on-site experience for your guests.

GuestStay Kiosk is the solution you’ve been waiting for. By automating the registration, check-in, and check-out processes, Guestline’s self-service kiosk empowers your guests with the freedom to choose when and how they want to complete these tasks.

With GuestStay Kiosk, your reception teams can shift their focus from administrative tasks to providing genuine hospitality and personalized service.

But the benefits don’t stop there. You’ll also save time for both your guests and your staff. Friction during check-in and check-out is reduced (or eliminated) and thus, guest satisfaction is improved.

What’s more, GuestStay Kiosk seamlessly integrates with the comprehensive Guestline Platform. This integration ensures that guest profiles in the PMS are instantly and accurately updated, including real-time payments and integrated key encoding.

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