Guestline are thrilled to unveil their distinguished keynote speaker for the upcoming Guestline Connect event, taking place on November 23rd, 2023, at the iconic Guinness Storehouse in Dublin. This event is a must-attend gathering for all hospitality professionals in Ireland, a unique opportunity to network, learn, and be inspired.
Tom McDermott is a seasoned industry veteran with a profound understanding of the evolving landscape of hospitality. As the Founder and Managing Director of Agility Hospitality, Tom specialises in helping hospitality businesses cultivate a culture of continuous improvement using Lean and Six Sigma tools and principles.
With an impressive international career that spans renowned hospitality brands such as Starwood, Cunard, Radisson, and Hilton, Tom brings a wealth of knowledge and experience to the table. His leadership roles in Scotland and London culminated in leading Hilton’s “Operational Excellence” program across Europe, the Middle East, and Africa. Tom has a deep-seated passion for advocating the “bottom-up and leader-led” approach to continuous improvement, emphasising a positive environment where front-line team members actively contribute to sustainable win-win solutions for guests, team members, and owners.
During his keynote address at Guestline Connect, Tom will delve into the transformative concept of creating an “environment for change” within your hospitality business. Some of the key discussion points include:
Empowering Hospitality Workers: Today’s hospitality workforce desires a voice in how they perform their work. They seek a positive, flexible, and enjoyable work environment that embraces diversity and celebrates innovative ideas.
Shifting Management Styles: The industry is evolving away from the traditional “command and control” management style towards a more collaborative “leader-led and bottom-up” approach.
Continuous Improvement Culture: Tom will explain how a continuous improvement approach can be established well in advance of IT implementations or major business changes, focusing on identifying incremental improvements across all aspects of the business.
Enhancing Guest Experiences: The core goal of continuous improvement is to elevate the guest experience while simplifying daily tasks for the team. Tom will discuss how this can lead to improved guest satisfaction, team engagement, retention, productivity, and profitability.
Harnessing Team Input: Tom believes that the best ideas for improvement originate from the team members themselves, emphasising the importance of soliciting their input during the design of new processes.
Don’t miss this opportunity to gain insights from an experienced industry leader, as Tom shares strategies to elevate your business’s performance and create a thriving culture of continuous improvement.
Reserve Your Spot at Guestline Connect
In addition to Tom’s keynote address, Guestline Connect Ireland promises a dynamic agenda, featuring discussions on pivotal topics such as sustainability in hotels, talent management, AI’s impact on hospitality, and evolving guest expectations.
With the winds of change sweeping through our industry, staying informed and connected is paramount. Secure your place at Guestline Connect Ireland today and be at the forefront of hospitality innovation. Register your interest and stay tuned for more exciting updates.