In the latest Q3 benchmark report, the ReviewPro, a Shiji Group brand, team analyzed 1.7 million reviews from five global regions to bring insights and data drawn directly from guests. It highlights: global and regional review volume, guest satisfaction scores by region, OTAs and websites that bring the most reviews, a panel of experts sharing their insights on reviews, and much more.
Here are some takeaways:
– Global review volume grew by 15% from Q3 2021 to Q3 2022.
– Guest perception of value continues to decline year on year.
– Booking.com continues to drive the highest proportion of reviews, and is growing.
Here is the report: Q3 Report
