SiteMinder’s Top 12 hotel booking revenue makers of 2021

Thursday, January 27, 2022.
SiteMinder’s Top 12 hotel booking revenue makers of 2021

SiteMinder’s Top 12 hotel booking revenue makers of 2021 reveal commerce strategies in Ireland now more holistic

Galway, Ireland – SiteMinder, the world’s leading open hotel commerce platform, has today unveiled the lists of distribution channels that over the past year brought the highest booking revenue to hotels in Ireland and more than 20 other of the world’s most popular tourism destinations.

The list for Ireland—in line with global trends—reveals a more holistic online commerce strategy, consisting of both new and established methods, is being taken by hotel businesses to reach new customers and produce revenue. This holistic commerce strategy consists of a greater balance between direct and indirect revenue streams, with direct bookings now one of the top two revenue drivers in Ireland and more than half (12) of global markets—up from five markets last year and two in 2019—driven by increased investments in booking engines, hotel websites, metasearch, frictionless payments, support from hotel consultants and specialist applications designed for conversion.

This year’s lists also feature 29 new distribution channels—including British Airways Holidays in Ireland—reflecting the current aptitude among hotels to embrace new revenue streams in their pursuit of new customers. Additionally, the lists increasingly feature Airbnb, which has risen in Ireland and 11 other markets, and debuted in three, in spite of the channel being made available to traditional hospitality businesses only four years ago.

Other major findings supporting a greater adoption of a holistic hotel commerce strategy included:

  • The maintained relevance of regional channels, particularly in locations with ongoing reduced international travel. Channels such as British Airways Holidays in Ireland and Off Peak Luxury in the UK display the value of regional channels, as holidaymakers continue to stay closer to home.
  • The ongoing importance of wholesalers for many accommodation providers, with leading bedbank Hotelbeds again among the Top 12 in Ireland and in each destination examined.
  • The consistent performance of global distribution systems, which retained a spot among the Top 12 in Ireland. Globally, they rose two or more positions in seven markets – Asia, Canada, Mexico, the Middle East, the Netherlands, Philippines and Thailand.

“We’re living in a new era of hotel guest, dominated by what we’ve identified as the ‘dynamic traveller’ who comes with evolved booking behaviours and preferences. Our data highlights the willingness of hoteliers to adopt both new and established methods to attract these customers, as they pursue a more holistic hotel commerce strategy to sell, market, manage and grow their business,” says SiteMinder’s senior director of global ecosystem, James Bishop.

“Most clearly, the rise of direct bookings reflects the grown investments we’ve seen among hotels in their websites—including their booking engines and payment options, and the specialist conversion tools they connect with—as well as their metasearch strategies and local hotel consultant support. Meanwhile, a newcomer cohort of 29 channels showcases the openness of hotel businesses to employ a broader, multichannel approach as a way of connecting with more niche or harder-to-reach customer segments.

“The popularity of Airbnb, which jumped into Ireland’s top five, comes as no surprise. As many travellers continue to seek out accommodation options that allow work and travel to seamlessly meet, hotel distribution channels catering to longer stay and workation guests will continue to perform strongly.”

In Ireland, the Top 12 hotel booking channels in 2021, based on total gross revenue made for all users of SiteMinder’s platform, were:

  2. Hotel websites (direct bookings)
  3. Expedia Group
  4. Hotelbeds
  5. Airbnb6
  6. Global distribution systems
  7. Hostelworld Group
  8. Agoda
  9. WebBeds – Sunhotels
  10. HRS – Hotel Reservation Service
  12. British Airways Holidays
SiteMinder’s Top 12 hotel booking revenue makers of 2021

Click here to view the Top 12 lists of all travel destinations worldwide, and insights into the 2022 traveller from top distribution channel providers.

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