Premier Suites Launch New “Human Connection” for Long Stay Guests

Thursday, September 02, 2021.
Premier Suites Launch "Human Connection" for Premier Suites Guests

Premier Suites Launch New “Human Connection” Initiative for Long Stay Premier Suites Guests

Dublin headquartered, international hospitality giant PREM Group has just launched an initiative called, ‘A Friendly Face in a New Space’. The initiative will be rolled out in the group’s 15 PREMIER SUITES properties across Europe and has been created in order to ensure that long stay guests, particularly those who are travelling alone and in a new city, do not feel isolated or lonely.

Jim Murphy, CEO of the PREM Group said, “We all need ‘a human connection’ and the pandemic has shown us how isolation and loneliness can really affect our mental health. Travelling to a new city, especially alone, can be daunting. We want our guests to feel at home after a long day and feel comfortable to reach out to our team if they have a question about the neighbourhood or simply want a face-to-face friendly conversation, outside of their work environment.”

The new initiative will see PREMIER SUITES team members checking in on long stay guests to invite them for a coffee and to offer them a chance to meet and chat with a friendly face. The meet ups will be held in accordance with local Covid 19 guidelines to ensure everyone feels comfortable and safe. The team will ensure the guests staying in the self-catering PREMIER SUITES have everything they need and know where they can get their groceries or where the nearest pharmacy or doctor is located. They can also offer concierge assistance including tickets for local events or attractions.

“Ultimately, we want to make sure our guests have a connection with others and do not feel isolated. This new service expands our existing ‘PS Life’, programme which we launched last year and was designed to bring some extra home comforts to guests staying at our serviced apartments which operate under the PREMIER SUITES brand.”

There are 15 PREMIER SUITES located in Ireland, The UK, Holland and Belgium which offer guests an alternative to traditional hotel accommodation. The product offering is particularly attractive for long stay business guests who may wish to have more space and maintain the independence they enjoy at home in the spacious surroundings of their own living quarters.

PS LIFE offers guests home from home services including, Homegrown Greens, SOLO by PREMIER SUITES, Pet Friendly Apartments and a Wellbeing Programme.

Homegrown Greens is available to everyone that stays with PREMIER SUITES. This concept offers guests the opportunity to pick their own fresh herbs to use when cooking in their apartments. Homegrown herbs and in some cases salad and vegetables too are available for guests to pick and eat free of charge.

SOLO by PREMIER SUITES focuses on guest security with a particular focus for single and female travelers. To that end, apartment doors are fitted with secondary locks on large heavy self-closing doors, guests are escorted to their apartments and room details are always handed to the guest discreetly at check in. Solo travellers can also request that their car park space is allocated near the entrance of the building and that their room is not on the ground floor or at the end of a corridor.

Pets are welcome in apartments for all extended stay guests (excess of 28 consecutive nights) while a comprehensive pet policy ensures all apartments are completely deep cleaned on departure.

The Wellbeing Programme encourages guests to maintain their healthy eating and fitness routines while travelling, regardless of location, abilities or time constraints. Guests who adopt a healthy lifestyle and incorporate PREMIER SUITES Wellbeing components into their routine will benefit from a better rested, energetic and pleasurable stay.

The vision is to facilitate, support and inspire guests in gaining improved health and wellbeing during their stay in their own time and in the privacy of their own apartment. The Wellbeing Programme also offers guests access to complimentary videos which were created by a personal trainer and include a range of tailored mobility and resistance exercises for guests to complete in the comfort of their apartment. Running maps of the local city and extra towels, fruit, yoga mats and water are also available from reception.

PREMIER SUITES can include one, two, or three-bedroom units and all come with a fully fitted kitchen, living room, bedroom and ensuite bathrooms. The accommodation is perfectly suited to corporate guests who may be relocating for a medium to long term business contract or for leisure guests who are travelling with children and would like to have a city base with all of the conveniences of home.

Each of the fully equipped kitchens include a combi-oven, microwave, hob, fridge, freezer, laundry facilities and coffee machine. Apartments also include a modern living area with a flat screen TV and a luxury hotel bed. A housekeeping service is offered once a week. Out of hours on call service is provided to ensure security is offered.

“We recognise that small changes can really make a difference for guests and make them feel more at home,” said Jim Murphy. “It can be quite stressful being away from home for extended periods. We want to make our guests feel happy and we recognise that the routines they have in their life don’t have to be broken just because they are away. The extended stay sector is growing rapidly globally, with increasing numbers of travellers seeking a more flexible and spacious alternative to traditional hotel accommodation, without having to compromise on the comfort and facilities they associate with hotels.”

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