The Clef d’Or lapel pin is an internationally recognised symbol of the professional association of elite concierges worldwide.
The Grafton Hotel Concierge, Noel Ryan, has been recognised by the prestigious Clef d’Or Ireland and awarded his ‘golden keys’ pin. The Clef d’Or Annual Gala was held on Saturday, 7th February 2026 in Dublin.
The Clef d’Or lapel pin is an internationally recognised symbol of the professional association of elite concierges worldwide. Wearers of the Clef d’Or are a select guild of expert concierges, who set the highest standards of guest relations and service. Extensive knowledge of their locale, with an ability to fulfil guest requests, for business or leisure, with discretion is key. For Noel Ryan of The Grafton Hotel, no request is too complex and is always delivered with warmth and friendliness.
Induction into the Clef d’Or association is no easy feat, with successful inductees having to demonstrate in-depth local knowledge, a ‘black book’ of extensive contacts for unique and exclusive experiences access, years of service as well as peer and industry endorsement.
On receiving his accolade, Noel Ryan, Clef d’Or concierge of The Grafton Hotel said,
“I’m absolutely delighted to receive my Clef d’Or pin, thanks to my peers and the Clef d’Or Ireland team. I take great pride in my role at The Grafton Hotel and thoroughly enjoy working with our guests. We are in the heart of the city and being able to organise a bespoke experience or help our guests in any way, is a joy.”
Bríd Cloonan, Group General Manager, The Grafton Hotel
“This is wonderful recognition for Noel and the exceptional work he does as Concierge at The Grafton Hotel. Noel brings a rare combination of professionalism, warmth, and genuine care to every guest interaction. He has built lasting relationships with many of our returning guests, who trust his recommendations and value his personal touch. His knowledge of Dublin city centre, its culture and hidden gems combined with his extensive local connections ensures our guests experience the very best the city has to offer. Noel is an integral part of our team and plays a significant role in shaping the memorable experiences our guests associate with The Grafton Hotel.”
For more information or to book a stay at The Grafton Hotel visit: www.thegrafton.ie
