The Cliff House Hotel in Ardmore, Co. Waterford has become the first venue in Waterford to complete the Fáilte Ireland’s Accredited Services Excellence Programme. The Programme is aimed at helping tourism businesses reach the highest standards in customer care, which can result in major benefits such as business growth, additional repeat business, increased visitor spend and positive recommendations.
Speaking at the presentation of the Accreditation, Dr. Dean Panter, National Development Manager with Enterprise & Hospitality at Fáilte Ireland said that the Programme is an important aspect of Fáilte Ireland’s business development and training supports.
“The Accredited Service Excellence Programme is aimed at helping tourism businesses strengthen competitiveness and to help differentiate Ireland from its international competitors as a location where the customer is at the centre of everything a business will do. It provides an opportunity for the Irish tourism industry to be recognised for ‘best in class’ customer service and great visitor experiences and we are delighted to present the Cliff House Hotel with accreditation.”
Adriaan Bartels, General Manager of the Cliff House Hotel said he was delighted to accept the Accreditation on behalf of all the staff who undertook the Programme.
“At the Cliff House Hotel we pride ourselves in putting our guests first and anything that helps my team improve themselves to make this happen more is most welcome. That’s why when we had a chance to do the Accredited Services Excellence Programme we jumped at it and fifty nine members of my team attended the course. It helped us greatly to reinforce the value of excellent customer service and enhanced the value we put into investing in our team. Everyone left the course enthused to go that extra mile for every one of our visitors.”
The Accredited Service Excellence Programme is suitable for all management and front facing staff in a tourism related business who come into contact with visitors. The Award can be achieved in three ways:
· Individual Award – for individual staff upon completion of a full day or online workshop;
· As a Business Award whereupon 75% of front facing staff have completed the Programme;
· As a Destination Award - where a number of set criteria are met and where an agreed level of key businesses in the area have achieved the business award.