• Cyril McAree

Seafield Hotel and Spa Resort Wins AA Courtesy & Care Award 2019

Seafield Hotel and Spa Resort has won yet another major tourism award in recognition of the quality and hospitality of its staff. The AA Courtesy & Care Award 2019 was presented by AA Director of Consumer Affairs, Conor Faughnan at an award ceremony in Adare Manor on Thursday, 9 May.

A member of The AA’s Hotel Inspectorate commented: Located in Gorey, Co Wexford, the Seafield Hotel and Spa Resort is home to a team truly dedicated to putting their guests first and ensuring that all visitors leave having had a truly memorable experience. Under the leadership of GM Micheál Cunningham, Seafield continues to go from strength-to-strength, providing a friendly atmosphere for all guests to enjoy.”

On awarding the top honour, The AA’s Director of Consumer Affairs Conor Faughnan, said: “To win the AA Courtesy & Care award, the staff must not only be attentive to the needs of their guests, but provide a top-notch level of service and have a willingness to go above and beyond when required. When you arrive at Seafield everything form the first welcome as you check-in to the last goodbye as you check-out makes you feel at home, and the staff play a significant role in achieving this.”

On accepting the award, General Manager Micheál Cunningham said, “We are honoured to be awarded the AA Courtesy & Care Award for 2019 as this recognises the contribution and commitment of each of our valued team members in providing the exceptional customer service, we pride ourselves on.”

The AA’s top award of AA Hotel of the Year 2019 went to Adare Manor, Adare, Co. Limerick.

The AA uses highly trained and experienced inspectors to personally visit every AA accredited hotel or Bed & Breakfast establishment that is accredited. The assessments of the standards of hospitality, service, cuisine, facilities and staff are the most exacting in the industry. Winners are selected in recognition of excellence in service and hospitality, as well as a clear demonstration of continuous improvement in the preceding 12-18 months.

Other winners of an AA Award this year were:

AA Hotel of the Year: Adare Manor, Adare, Co. Limerick After an extensive 21-month restoration and expansion project, Adare Manor re-opened to visitors in November 2017 and has truly established itself as one of the premier establishments in Ireland and across the globe. Home to the 2 AA Rosette Oak Room restaurant as well as a stunning championship golf-course, winning this award is a reflection of the dedication of GM Paul Heery and his team to ensuring that each visitor has a truly unforgettable experience.

AA Guest Accommodation of the Year: Castlewood House, Dingle, Co. Kerry Since opening in 2005, Brian and Helen Heaton’s Castlewood House has received numerous awards and critical acclaim for the luxury and high-quality food provided to its guests. Within walking distance of Dingle town, this high-end, 12-bed property is a true jewel in the crown of the south-west coast renowned for a breakfast which will bring joy to any hungry overseas travellers.

AA Restaurant of the Year: The Earl of Thomand, Dromoland Castle, Newmarket on Fergus, Co. Clare.

A new award in the AA’s collection, the AA Restaurant of the Year award recognises not only a high-standard of cuisine, but an exceptional level of service. Hold of 2 AA Rosettes, the team at the Earl of Thomond were recognised by the AA inspectors for a really strong level of service ensuring that all guests received an attentive, yet not overpowering level of service. Currently under the management of Sé Gardiner, the restaurant’s senior team were described by the AA’s inspectors as true professionals and a credit to the industry.


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