• Cyril McAree


Titanic Belfast was among the winners at the Best-Performing Companies Conference, which took place recently. The awards, which were organised by the Centre for Competitiveness, celebrated the best practice and quality excellence of organisations across the island of Ireland.

Accepting the highest regional award that can be granted, the EFQM 2019 Ireland Excellence Award, Titanic Belfast’s chief executive Judith Owens said:“Titanic Belfast is delighted to receive this accolade. Since starting to build the organisation back in 2011, our journey has been about developing a sustainable framework of excellence and encouraging staff to apply it to everything we do. One in five people visiting the island of Ireland arrive with the intention of coming to Titanic Belfast and we have to live up to their expectation of excellence from before they walk in through the door until after they have left.”

A total of 15 organisations received EFQM (European Foundation of Quality Management) awards yesterday, and a further two were awarded the COTRI (China Outbound Tourism Research Institute) ‘China Ready’ Quality Label.

The Centre’s chief executive Bob Barbour praised all the winners who were rewarded for years of effort to build best practice and embed excellence into their organisations. “These awards are a celebration of organisations that have gone through a robust assessment against a comprehensive management improvement framework that is used widely across Europe, and increasingly in the Middle East, China and South America. It’s the same process no matter your country, sector or size.

“The application of the EFQM framework to an organisation’s operations together with the passionate pursuit of quality excellence will help them become leaner, more profitable, more sustainable and therefore more competitive.”

Titanic Belfast as winner of the Ireland Excellence Award along is now eligible to apply for the European-wide EFQM European Excellence Award.

The Centre for Competitiveness is an independent, not-for-profit organisation that helps its members build sustainable competitive advantage by increasing productivity, quality and embedding a culture of innovation. It uses internationally recognised standards to deliver high quality assessments, training and accreditation. To find out more about their work log on to http://www.cforc.org

#TitanicBelfast #CentreforCompetitiveness #BestPerformingCompaniesConference


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