• Cyril McAree

Castleknock Hotel Win Customer Experience Excellence Award At Fingal Dublin Business Excellence And


This month, Castleknock Hotel was once again recognised for its polished standard of service, having won the highly coveted Customer Experience Excellence Award in the Tourism and Hospitality Sector at the Fingal Dublin Business Excellence and CSR Awards 2018.

Held on the 9th November at a black-tie gala award evening in the Crowne Plaza Hotel Dublin Airport, Castleknock Hotel was once again awarded for it’s efforts in the hospitality industry, judged by a panel of expert independent judges and mystery shoppers. Researchers for the awards visited each hotel to assess the quality of all aspects of their offering from initial impressions to exceeding customer expectations. Open to all entrants who provide an attraction, activity, facility, service or accommodation to customers, a coveted award from Fingal Chamber seeks to create awareness of and highlight business excellence across all business sectors, private, public and charity. Upon presentation of the award, it was revealed that the researcher was “highly impressed by the friendliness and the professionalism of the people I came into contact with. They were enthusiastic, knowledgeable and made me feel that they valued [their] business” With competition from DCU Campus Residences & Accommodation- Glasnevin, Malahide Castle and Gardens, Wrights Anglers Rest- Castleknock, Castleknock Hotel came out top at the award ceremony. When asked about the award, Guy Thompson, General Manager at Castleknock Hotel said “On behalf of all of the staff at Castleknock Hotel, we are delighted to have once again been recognised as one of the leading hotels in Ireland for our high standards of service. Having previously been awarded the People’s Choice Award as Best Place to Stay in Dublin & Leinster at the Gold Medal Awards 2018, we are delighted to once again be recognised as one of the Ireland’s best hotels. We always ensure that our guests receive the best experience during their stay with us at Castleknock Hotel and to be awarded this prestige by Fingal Chamber is truly an honour.” image002.gif Polished and comfortable, the award-winning 4 star Castleknock Hotel set in the lush surroundings with its own golf course is a luxury property designed to meet the needs of the most discerning guest. Just outside Castleknock village and only 15 minutes from Dublin City Centre, Castleknock Hotel feels like a world away from the hustle and bustle of city life with its tranquil countryside location. Castleknock Hotel are delighted to add a Customer Experience Excellence Award from Fingal Chamber to their growing collection of awards. www.castleknockhotel.com


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