• Cyril McAree

Cavan’s Hotel Kilmore First To Be Accredited For Excellence In Customer Service by Fáilte Ireland

Hotel Kilmore has become the first venue in Cavan to complete Fáilte Ireland’s Accredited Services Excellence Programme. The Programme is aimed at helping tourism attractions and businesses reach the highest standards in customer care, which can result in major benefits such as business growth, additional repeat business, increased visitor spend and positive recommendations.

Speaking at the presentation of the accreditation to Hotel Kilmore, Shane Raftery, Ireland’s Ancient East Officer at Fáilte Ireland said that the Programme is an important aspect of Fáilte Ireland’s business development and training supports.

“The Accredited Service Excellence Programme is aimed at helping tourism businesses strengthen competitiveness and to help differentiate Ireland from its international competitors as a location where the customer is at the centre of everything a business will do. It provides an opportunity for the Irish tourism industry to be recognised for ‘best in class’ customer service and great visitor experiences and we are delighted to present Hotel Kilmore with its accreditation.”

Kate Mealiff owner of Hotel Kilmore added: “The Accredited Service Excellence award has been completed by over 75% of our front facing staff. We are most fortunate to receive very positive feedback about our staff and we were delighted to get the opportunity to offer this programme to so many of our staff with the assistance of Fáilte Ireland. We hope to continue to work with Fáilte Ireland on programmes like this to ensure we offer the best possible service to our very valuable customers.”

The Accredited Service Excellence Programme is suitable for all management and front facing staff in a tourism related business who come into contact with visitors. The Award can be achieved in three ways:

  • Individual Award – for individual staff upon completion of a full day or online workshop;

  • As a Business Award whereupon 75% of front facing staff have completed the Programme;

  • As a Destination Award - where a number of set criteria are met and where an agreed level of key businesses in the area have achieved the business award.

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