• Cyril McAree

Excellence In Customer Service Accreditations For Meath and Kildare Attractions


Castletown House in Celbridge, Kildare and Clonabreany House in Crossakiel, Kells, Co. Meath have been presented with Fáilte Ireland’s Accredited Services Excellence Programme. The Programme is aimed at helping tourism businesses reach the highest standards in customer care, which can result in major benefits such as business growth, additional repeat business, increased visitor spend and positive recommendations.

Speaking at the presentation of the Accreditations, Martina Bromley, Head of Enterprise & Hospitality at Fáilte Ireland said that the Programme is an important aspect of Fáilte Ireland’s business development and training supports. “The Accredited Service Excellence Programme is aimed at helping tourism businesses strengthen competitiveness and to help differentiate Ireland from its international competitors as a location where the customer is at the centre of everything a business will do. It provides an opportunity for the Irish tourism industry to be recognised for ‘best in class’ customer service and great visitor experiences and we are delighted to present Castletown House and Clonabreany House with their Accreditations.” Pauline Kennedy, Supervisor Guide at Castletown on accepting the Award said that the presentation of the accreditation was recognition of the dedication of the guiding team from the OPW at Castletown House to maintain excellence in customer service.“Today’s accreditation from Fáilte Ireland is testament of the hard work and dedication of our knowlegeable and professional team of guides. At Castletown House, we have always considered the public to be at the core of everything we do. The awarding of the accreditation will help ensure that our customer service continues to deliver excellence and ensures that every customer has a memorable experience when they visit.”

Speaking at the presentation, Mary O’Neill, General Manager of Clonabreany House said: "At Clonabreany House our mission is to deliver excellent customer service to all our guests, as an exclusive wedding venue. Customer service is at the core of our business, and the customer service excellence course undertaken by my team has given us the edge in the business with regards to the standard we now have in place. My team thoroughly enjoyed the course and they found the content was very interesting and beneficial, it will also ensure that customer service is at the forefront of everything we do at Clonabreany.” The Accredited Service Excellence Programme is suitable for all management and front facing staff in a tourism related business who come into contact with visitors. The Award can be achieved in three ways: · Individual Award – for individual staff upon completion of a full day or online workshop; · As a Business Award whereupon 75% of front facing staff have completed the Programme; · As a Destination Award - where a number of set criteria are met and where an agreed level of key businesses in the area have achieved the business award.


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